Information We Collect

• Directly from you: contact details, reservation details, preferences, special requests, spa and activity bookings, payment information.
• Automatically: device info, IP address, browser type, pages viewed, and interactions (via cookies and similar tech).
• From partners: booking platforms, travel agents, event organizers—only what’s necessary to confirm and manage your stay.
• Sensitive data: we only process if you volunteer it for specific services (e.g., accessibility needs, spa contraindications) and with your consent where required.

How We Use Information

• Provide and manage reservations, check-in, payments, and on-property services (spa, activities, events).
• Respond to inquiries submitted via the contact form, email, or phone.
• Personalize your experience and offers (room preferences, amenities, local recommendations).
• Improve our website and services (analytics, quality assurance, debugging).
• Send transactional messages (confirmations, updates). Marketing messages are sent with your consent where required and include an opt-out.
• Comply with legal obligations and protect our property, guests, and staff.

Legal Bases

• Contract: to provide the services you request (e.g., your booking).
• Consent: for certain marketing and sensitive preferences; you can withdraw at any time.
• Legitimate interests: service improvement, security, and fraud prevention—balanced against your rights.
• Legal obligations: tax, accounting, public-health, and safety requirements.

Cookies & Similar Technologies

We use cookies to remember preferences, enable core features, and understand how our site is used.

• Essential: required for security and basic site functionality.
• Performance/Analytics: to measure and improve site usage.
• Preferences: to remember language, currency, and accessibility settings.
• Marketing: only with consent where required. You can change cookie settings anytime.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure; we continuously improve our controls.

Your Rights & Choices

• Access, correct, or delete your personal data.
• Object to or restrict certain processing, and request portability where applicable.
• Opt out of marketing at any time (unsubscribe link or email us).
• For EU/UK/EEA guests: you may lodge a complaint with your data protection authority.
• For California residents: you have rights under the CCPA/CPRA; to exercise them, contact us.

We may need to verify your identity before fulfilling some requests.

Contact Us

Have a question about our Privacy Policy? Send us a message using the contact form below.